FAQs
About ANVIRA Jewellery
What makes ANVIRA jewellery different?
ANVIRA jewellery is crafted from genuine 925 sterling silver — never brass, never base metal, never compromise. Each piece is individually engraved ANVIRA 925 as your personal guarantee of authenticity, finished with premium plating and protective e-coating for long-lasting shine.
Why should I choose ANVIRA?
ANVIRA combines real sterling silver, premium finishes and durable e-coating protection — offering higher quality than typical fashion jewellery. Designed for everyday wear. Delivered in luxury packaging. Built to last at an accessible price.
What is 925 sterling silver?
925 sterling silver is made from 92.5% pure silver and 7.5% strengthening metals — the highest quality silver used in everyday jewellery. All ANVIRA pieces are genuine sterling silver, never plated base metal.
What does the ANVIRA 925 engraving mean?
The ANVIRA 925 engraving confirms your jewellery is made from genuine 925 sterling silver. Your assurance of authenticity, quality and craftsmanship on every single piece.
What is rhodium plating?
Rhodium is a rare precious metal used to enhance shine and durability. Our silver jewellery is rhodium plated to create a bright, reflective finish while protecting the sterling silver underneath.
What is 18K gold plating?
Our gold jewellery features 18K gold plating over a genuine 925 sterling silver base — more valuable and longer lasting than standard gold plated jewellery made with brass or base metals.
What is e-coating and why is it important?
E-coating is an invisible protective shield applied over every ANVIRA piece. It protects against sweat, moisture and everyday wear. We include it as standard on every single piece.
Is ANVIRA jewellery suitable for sensitive skin?
Yes. All ANVIRA jewellery is nickel-free and lead-free — safe for sensitive skin and comfortable for everyday wear.
Can I mix silver and gold jewellery?
Absolutely. Mixing metals is one of the biggest jewellery trends right now. ANVIRA silver and gold pieces are designed to be layered and styled together effortlessly.
Designed to be worn. Loved to be remembered.
Our Story
Who is behind ANVIRA?
ANVIRA was founded by Janki — built on a simple belief: jewellery should be genuinely beautiful, honestly made, and designed to last. Frustrated by fast-fashion pieces that fade, she created something different — jewellery crafted from real 925 sterling silver, designed for everyday wear. Designed in the UK for modern, everyday elegance.
Designed to be worn. Loved to be remembered.
Where is ANVIRA based?
ANVIRA is based in the United Kingdom, creating jewellery designed for effortless, everyday wear wherever life takes you. We deliver to the UK, United States and Canada.
Orders & Delivery
Where do you deliver?
We currently deliver to the United Kingdom, the United States and Canada. Every order is sent fully tracked via Royal Mail.
How long does delivery take?
United Kingdom: 3–5 working days via Royal Mail Tracked 48.
United States & Canada: 7–14 working days via Royal Mail International Tracked. Customs processing can occasionally add a few days.
All orders are dispatched within 1–3 working days.
How much is delivery?
United Kingdom: Free tracked delivery on every order. Express delivery is available for £6.99.
United States & Canada: £19.99, or free on orders over £80. Prices are shown in your local currency at checkout.
Will I be charged customs or import duties?
United States: Import duties are paid by ANVIRA before your parcel is sent. You will not normally be asked to pay anything extra on delivery.
Canada: Canadian customs may charge import duties, GST or HST, and a handling fee on delivery. These are set by the Canada Border Services Agency and are payable by the customer.
Will I receive tracking information?
Yes. You will receive a tracking number by email once your order is on its way. International tracking may take a few days to show its first scan after leaving the UK.
My order hasn't arrived — what should I do?
Email info@anvira.uk with your order number if your UK order has not arrived within 5 working days, or your international order within 14 working days. Our team will investigate immediately and respond within 24 hours.
Your ANVIRA experience matters to us every single day.
Order Changes & Cancellations
Can I change or cancel my order?
Email info@anvira.uk as soon as possible. Once an order has been dispatched, changes may no longer be possible.
Returns & Refunds
What is your returns policy?
30-day returns on all unworn items in their original packaging, wherever you are in the world. If something isn't right, we will make it right. Always.
How do I return an item?
Email info@anvira.uk within 30 days with your order number. Our team responds within 24 hours with your return instructions.
Who pays for return postage?
United Kingdom: Every return is on us — postage is covered in full, whether you have changed your mind or spotted a fault.
United States & Canada: We provide a prepaid return label so you never have to arrange postage yourself. A flat £9.99 return fee is deducted from your refund, and ANVIRA covers the rest. Faulty items are always returned free of charge.
Can I get a refund or exchange?
Yes. Full refund, store credit or exchange — your choice. Always.
Can I return a gift?
Yes. Gift returns are accepted within 30 days with the original order number. Items must be unworn and in original packaging.
Can I return personalised items?
Personalised or engraved items cannot be returned unless faulty, as these pieces are created especially for you.
Warranty
Does ANVIRA jewellery come with a warranty?
Yes. Every ANVIRA piece comes with a 12-month warranty from the date of purchase, wherever you are in the world.
Sterling silver. Real craft. Real quality.
What does the warranty cover?
Manufacturing defects and faults, such as stones coming loose due to a fault in the piece.
What is not covered?
Normal wear, tarnishing, accidental damage, lost items and damage from improper care.
How do I make a warranty claim?
Email info@anvira.uk with your order number and clear photos. We respond within 24 hours.
What happens if my claim is approved?
Full replacement, full refund or store credit — your choice. No questions asked.
Payments & Security
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Shop Pay. Customers in the United States and Canada pay in their own currency.
Do you accept discount codes?
Enter your code at checkout. Only one discount code can be used per order.
Is it safe to shop at ANVIRA?
Absolutely. All payments are securely processed via Shopify with full encryption.
Will I receive order confirmation?
Yes. An order confirmation will be sent immediately after purchase.
Pricing & Value
Why is ANVIRA jewellery priced this way?
We focus on real materials — genuine 925 sterling silver, premium plating and protective e-coating. This allows us to offer jewellery that lasts significantly longer than typical fashion jewellery, without luxury markups.
Jewellery Care
Can I wear ANVIRA jewellery daily?
Yes — ANVIRA jewellery is designed for everyday wear. To maximise lifespan, remove before showering, swimming or heavy exercise.
Will my jewellery tarnish?
All ANVIRA pieces are protected with e-coating, significantly reducing tarnishing. With proper care your jewellery will maintain its shine for years.
How should I care for my jewellery?
Put jewellery on last — after perfume, moisturiser and hairspray. Remove before water or exercise. Store in your ANVIRA pouch.
How do I clean my jewellery?
Use the complimentary ANVIRA Silver Care Cloth included with your order. Avoid chemical cleaners or silver dip.
Sizing
How do I find my ring size?
Visit our Ring Size Guide. Rings are available in sizes 6 (UK L) and 7 (UK N). If between sizes, always size up for comfort.
What length are your necklaces?
All ANVIRA necklaces are 40cm with a 5cm extension, adjustable from 40–45cm.
I'm unsure about my size.
Email info@anvira.uk — our team will help you find your perfect fit within 24 hours.
Packaging & Gifting
How is my order packaged?
Every ANVIRA order arrives in our signature luxury packaging — a premium mailer box, pouch, thank you card, care card and complimentary ANVIRA Silver Care Cloth. Gift ready as standard. No extra charge, ever.
Can I add a personal message?
Yes. Add your message at checkout and we will handwrite it and tuck it inside your box.
Is ANVIRA jewellery good for gifting?
Absolutely. Perfect for birthdays, anniversaries, Christmas or simply because. Gift ready in luxury packaging at no extra cost. No wrapping required.
Contact
How can I contact ANVIRA?
Email info@anvira.uk — we respond within 24 hours, 7 days a week.
Where can I follow ANVIRA?
Instagram @anvira.uk for new arrivals, styling inspiration and behind the scenes. You can also find us on TikTok and Facebook.
Still need help?
Email info@anvira.uk anytime. We are always here.
Still have a question? We are always here.